Learning Programs for Customer-facing Teams

Give your customer-facing teams new skills to grow the top line.

Increase revenue with workshops designed to train your staff to identify growth opportunities, retain customers and create loyal fans.

Xcelerate specializes in creating high-impact, immersive learning experiences for customer-facing audiences, including sales reps and channel partners. 

Through interaction, stories and learning, a customized training showcases the unique value delivered by your organization / method / thought leadership / process. Your staff will learn how to think more strategically about their accounts and better motivate clients to take action, resulting in stronger customer relationships and a healthier bottom line.

By providing templates and frameworks that break down key sales activities into easy action steps, Xcelerate helps remove barriers to growing a customer base. These skills will help your teams to support, educate, and influence their accounts as strategic advisors (without feeling like they’re pushing too hard or being inauthentic). 

As a certified instructor for Action Selling®, SSCA’s Leadership Process Motivating Achievement (LPMA)®, Change Cycle Methodology®,  Xcelerate can also serve as an instructor for your certified content, bringing it to life through award-winning and entertaining instruction. 

The Approach

Discovery

Xcelerate conducts intake meetings with key stakeholders including target learners to understand the impact of change in the organization, including potential barriers, opportunities and preconceived ideas. These inputs are leveraged to support the design of the training program.

Design

Learning objectives are identified based on change barriers uncovered during the Discovery phase. The Design considers the best methods and learning experiences to address challenges, achieve goals, and support different learning styles.

Development

Xcelerate builds a training program complete with tools and instructions. The result is a turn-key plan ready to pass off to instructors for execution. To support leaders, a briefing is also included to help instructors better understand the course intention, flow and implementation vision.

What Clients Are Saying

  • "Mary thinks about the connection between behavior change and business results. Not just training on the widget but also human behavior and how you influence that and change. She can look at the whole ecosystem that surrounds the organization and deliver a plan that works within it and makes it better."

    — Senior L&D Leader

  • "Mary gets the bigger picture of everything she does. She helped us by looking at our training strategy from a broad perspective to make sure we were developing content that really had an impact. Everything we do is about impact and Mary has helped us increase our impact through a collaborative approach that allowed us to retain our voice, while leveling up our approach and delivering content that provided more value for our participants. Her insight is invaluable."

    — Jaime Taets, CEO Keystone International

  • "Mary's real world experience in sales and marketing was so helpful. She’s helping us think strategically about how to leverage education to achieve business goals, and that’s a critical component."

    — Major Home Improvement Manufacturer

  • "Xcelerate's approach to sales training and coaching transformed Inprela. Now we have an entirely new, and more effective approach to presenting and talking about our business and can now focus on organically growing existing clients. Hands down the best money I’ve ever spent at Inprela for an outside resource!"

    — Stephani Simon, President, Inprela

  • "Mary asks hard questions that make people think - often questions other consultants don't ask."

    — Marketing Leader at an international Medical Device Manufacturer

  • "Mary is more than a training person, she is a Performance Consultant. If you’re looking to drive change or increase performance in your organization, partner with her to develop a strategy that improves performance and drives change in your organization."

  • “Mary’s not just plugging training tactics into a calendar. She approaches learning plans like marketing plans – winning hearts and minds to ultimately influence behavior and drive adoption.”

    — Marketing Leader at an international Medical Device Manufacturer

Ready to Reach Out?

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Learning Strategy to Support Change Adoption
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